Terms of service

Terms of Service

Effective Date: [Insert Date]
Website: thechimneyshop.com
Business Name: The Chimney Shop

1. Overview

This website is operated by The Chimney Shop. Throughout the site, the terms “we”, “us” and “our” refer to The Chimney Shop. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province. You may not use our products for any illegal or unauthorized purpose.

3. Products & Fitment Responsibility

Many of our products—including fireplace doors, chimney components, and replacement parts—are model-specific.

  • It is the customer’s responsibility to verify compatibility before purchasing.

  • We strongly recommend confirming your brand and model number prior to ordering.

  • If you are unsure, contact us before placing your order.

We are not responsible for incorrect orders due to customer-provided information.

4. Pricing & Availability

All prices are subject to change without notice.
We reserve the right to discontinue any product at any time.

We do our best to ensure accuracy, but errors in pricing, descriptions, or availability may occur. We reserve the right to correct any errors and cancel orders if necessary.

5. Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Product or pricing errors

  • Inventory limitations

If your order is canceled, you will be notified and refunded.

6. Shipping & Delivery

  • Shipping times are estimates and not guaranteed.

  • Delays may occur due to carriers, weather, or high-demand periods.

  • Some items may ship separately and arrive in multiple packages.

Risk of loss transfers to the customer once the item is delivered.

7. Returns & Refunds

Please refer to our Return Policy for full details.

General guidelines:

  • Items must be unused and in original packaging

  • Certain items (custom products, made-to-order items, or installed products) may not be eligible for return

  • Return shipping costs may apply

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 5 business days of delivery

  • Provide photos and details of the issue

We will work to resolve the issue with a replacement or refund as appropriate.

9. Installation & Use Disclaimer

Our products must be installed and used in accordance with manufacturer guidelines and local building codes.

  • We are not responsible for improper installation

  • Professional installation is recommended where applicable

Use of our products is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, The Chimney Shop shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of use, profits, or data

  • Damage resulting from improper installation or misuse

Our total liability shall not exceed the amount paid for the product.

11. Intellectual Property

All content on this site—including text, graphics, logos, and images—is the property of The Chimney Shop and may not be used without permission.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

15. Contact Information

For questions about these Terms, please contact:

The Chimney Shop
Email: thechimneyshop.com
Phone: (732) 660-5860